Unauthorized deductions and complete lack of Professionalism by staff

ABSA recently deducted a large amount from one of my accounts without warning and without communication. As a result I received notice from the Leasing Agency that I am in breach of contract and an eviction notice and had disciplinary inquiries at work due to absenteeism (as i could not - and still cannot get to work due them making an unauthorized deduction.

When I inquired i was placed on hold for over an hour by a consulted named Ann Leshoe. She was rude and insulting and lacked professionalism. I have still not received any feedback from her manager, Roselyn Mohapeloe.