Unauthorized Deduction from ABSA Account - 7 October

Dear ABSA Customer Service, Good day.

Explain yourself regarding an unauthorized deduction from my daughter's account. A transaction labeled “SSD OTHER CHIP WDL” has been processed without consent, and I’ve noticed similar complaints circulating across social media platforms. This appears to be a recurring issue affecting multiple ABSA customers.

Most troubling is that this deduction randomly occurred on my daughter’s student account. R50 may seem minor, but for a student, every rand counts—and unauthorized deductions like this are unacceptable and I see this as *****ing!!

I would appreciate a clear explanation of:

What this transaction refers to

Why it was processed without approval

What steps ABSA is taking to prevent such occurrences

It’s alarming to think that these random amounts deducted across your client base could amount to a significant sum on ABSA end. This practice feels ********* and erodes trust in your institution.

Please treat this matter with urgency and provide feedback on how it will be resolved.