"Unauthorized debits from my bank account"

On the 09th December 2017 i tried to make a payment in a store only to find out that i had no funds on my account.

A ********** Debit order depleted all the funds in my account . Once i discovered the issue i immediately phoned Absa ***** . Whom then gave me a case number. They claimed it will take between 5 to 7 days to sort out. once the 7 days passed i visited the nearest branch only to be told it will take 7 to 14 days which i waited. Up to now i have not been reimbursed.

I can understand if their was a delay but i should have been informed of such a delay.

Case number : **********

I have been a long and loyal customer for years but now i am thinking about leaving