Unauthorized debits from my bank account

On the 27th of September 2017 unauthorised debits occurred on my account. I reported it the morning and the ABSA consultant saw that the company from the USA tried several times although ABSA still needed to authorise it. He reported it but still two days later ABSA authorised it. ABSA however refunded my money.

In October 2017 the same thing happened and I find it strange since ABSA stopped my card and issued a new one in September 2017. I went to the bank again and the bank manager informed me that there is a hold on that debits. It was reported again and ABSA than called saying that I am liable. My name, surname and IP address corresponds. After running around and them passing the buck to the merchant and the merchant back to them saying I do not have an account but if it is found they are more than willing to refund the money. Eventually after communicating earlier with Ombudsman I contacted ABSA's relationship department.

They said they provided the Ombudsman with documented proof that I made these payments. I find it impossible since I was not on the internet the morning and the IP address does not even corresponds with mine.

1. They have not refunded my money up until today. 2. They keek on passing the buck but I reported these transactions in September 2017, yet they authorise it again in October after they stopped and issued me with a new card.

I have a question for these ABSA *******. Do you not keep your clients interest at heart? I know if I didnt report it timeously it would be my responsibility, but I did immediately in September yet you authorise it again in October 2017.

Why would I use my last money because I was retrenched to get something that I do not have up until today when that money was suppose to be used for our 10 month old baby's needs who suffered these couple of months. You are heartless. Do not care about us poor or middleclass at all. That white lady that called me is rude and a ******! I guess if I was white I would have been treated better.

I will never do business with you again and have made it my mission to inform everyone of you ABSA *********. ABSA!!! Karma is coming for you!