YJ
Yongama J
1 reviews | Active since Jul 2014
21 Apr 2020, 10:46
Unauthorized debits by the ABSA bank.
I asked ABSA to settle the car installment. After they had debited a full amount, they carried on debiting from the account twice and we reversed the two debits. Only to find out that, they did not debit the full amount on time. I have got email correspondence between me ABSA asking them, when they will be debiting. What a pain on the back side!!!!
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Absa's replyOfficial
21 Apr 2020, 17:31Dear Yongama Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply21 Apr 2020, 17:31
Official
Dear Yongama Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care