Unauthorized Debits and Internet banking

A few weeks ago I sent a complaint through my online banking that I have unauthorized debit orders going off my account. They responded by telling me to go to the branch and I asked them if the *****s had to go through the branch and if not why must I? I went to ABSA Vereeniging to ask what are they doing to help me prosper and received a silly response then got a call from a consulting firm to get service ratings which I gave an honest opinion. I spoke to inquiries to reverse the debits to my personal account then block them, I told him my internet banking isn't working and he said it does I must be entering information wrong, raised his shoulders and that was that. I had to travel for the week doing transactions through ATM's and physical payments. I have not been able to access my account online since I sent them the message and I had another debit go off today! Don't call to say sorry but to tell me why I am charged for money ****** from an empty account, why debits go off a day after I put money in it and why I still cannot gain access to my online banking. Better still tell me how you are helping me prosper?