Unauthorized Debit Transaction - ABSA

Item: Absa
Rating: 2
Author: Daryl C

Unauthorized Transaction I have been going through my transactions preparing for month end and found an unauthorized transaction on my account called SSD OTHER CHIP WDL ( 49,50 ) SSD OTHER CHIP WDL ( 49,50 ). 45.50 obviously being the cost of the debit. The value was for R1500.00 and I have no idea what it is for. Does ABSA have the authority to allow debits like this that we have never verified nor requested?

Helpful (0)

Replies (2)

Absa's replyOfficial

04 Aug 2025, 12:13

Dear Daryl Cummings Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa's reply04 Aug 2025, 12:13

Official

Best regards,

Absa's replyOfficial

04 Aug 2025, 12:13

Dear Daryl Cummings

We refer to your complaint posted on Hellopeter complaint.

Thank you for bringing this matter to our attention, the reference number for your complaint is C-***1.

Please accept our sincere apology for any inconvenience caused.

We are unable to trace the disputed charge on the account number provided.

Kindly provide our office with your account or ID number by close of business 04 August 2025 to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

Best regards,

Absa's reply04 Aug 2025, 12:13

Official

Best regards,

Unauthorized Debit Transaction - ABSA

About

Community

Businesses

Follow Us