Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

08 Aug 2018, 18:11

Unauthorized debit orders with charges of reversal

I am having a problem with unauthorized debit orders coming out from my Absa account I had to revise 3 debit orders in one month(July) and I just had that Absa charges for reversal, now I got a message that a 99rand will coming out on the 15 August, I don't know why the bank won't be able to do nothing about this, yet I'm charged for every reversal, I need this to be solved or else I'm changing bank, I know I have been loyal to Absa for more than 15 years..

0
Replies (4)
Absa
Absa's reply10 Aug 2018, 12:41
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Absa
Absa's reply14 Aug 2018, 08:55
Official

Dear Customer

Thank you for the account number.

Please note we can only ASSIST with a reversal if your account is debited already.

Regards

Claudette

's update14 Aug 2018, 09:02
Reviewer Update
That's the problem, you are going to charge me for reversal, in other ways the bank also gain from all this reversal, what I don't understand is why 4 unauthorized debit orders in two months, doesn't the bank suppose to protect my money aswell
's update16 Aug 2018, 08:14
Reviewer Update
Yesterday one unauthorized debit order went through, I woke up today another debit order went through, my account has been hacked and I don't understand why Absa can't do anything about this, I mean so far I have close to 7 unauthorized debit order that went through and I've been calling Absa so they can investigate on this matter, but nothing.. I just saw also that the bank charged me 100rand for reversal I did last month, this ain't fair at all..