Unauthorized debit orders processed twice in two years

I'm extremely frustrated with ABSA's inability to protect customer funds. This is the SECOND TIME in two years that unauthorized debit orders have been processed on my account.

- Two unauthorized debit orders totaling R218 were processed without my permission - Same third party that others have complained about on HelloPeter https://www.hellopeter.com/absa/reviews/unauthorised-debit-order-busbur-***

ABSA's Email Response: - Charged me R80 in reversal fees to get back MY OWN MONEY that was ****** - Told me to "contact the third party directly" - why should I hunt down ********s? - Refused to explain how unauthorized parties gained access TWICE

The Real Problem: - ABSA doesn't seek customer permission before allowing debit orders to be established - Same third party affecting multiple ABSA customers (https://www.hellopeter.com/absa/reviews/unauthorised-debit-order-busbur-***) - They charge victims to fix their own security failures