Unauthorized debit orders going off account. No protection at all for business clients!!!

On the 15th this month I got a bank notification of a debit order of R109 with a reference Epic 3MHL NL 3945

Having noticed that I did not have such debit orders Authorized by myself I called absa bank they managed to reverse it and gave me the contact numbers of the debtors... *** I spoke to Buli who asked me for the references which I did not give her, she then asked me the account number which was debited, she got all the details in their systems and refused to give me details of the transcation instead referred me to the following number *** a lady picked the call and asked for a reference having given her the reference she said she can't say anything but she gave me contact numbers that were both off *** Andrie...

I want to know on the side of Absa bank where is the DebiCheck which they promised to have installed in the system to avoid these unauthorized debits which when reversed the bank has to charge R40 or more than that amount that was debited. This is very bad and is day light ******* by the bank why are they not protecting us their clients...

Please fix this let us authorize debit orders so we can be accountable in case of deputes...