rR
rbmbl R

1 reviews | Active since May 2016

31 May 2018, 07:49

Unauthorized debit orders are costing me a lot of money

For the past two years I have wasted time, energy and money going to Absa branches to reverse ******* debit orders. The most frustrating part is that on top of wasting my time and money (petrol used) ABSA still charges me a dispute fee for reversing these unauthorized debit orders. I also do not understand why all the debit orders that I have authorized to go off my account, show on my online banking. You are actually taking ~R40-00 (R9-00 Transaction cost and R30-00 reversal fee) for each unauthorized debit order that I have to reverse. To think that in some months I have to reverse about three, this is a waste of my hard earned cash. I am really frustrated.

0
Replies (2)
Absa
Absa's reply31 May 2018, 11:23
Official

Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.”

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

rR
rbmbl R's update31 May 2018, 11:39
Reviewer Update
Dear ABSA I received a call and I was getting interrogated . Is that your way of resolving my problem. To me this is quite simple. You can just tel me that you are going to keep allowing people to ***** money from my account and continue to charge me or you can give me back the money you have being charging me. I will really appreciate a simple answer so that I can start looking at my options