UNAUTHORIZED DEBIT ORDERS

I have simply had it with Absa. I have been having an issue with anauthorized debit order since February 2017. Without a solution or much help and the debit orders keep escalating.

Initially, I had a single R95 / R97 debit order coming off my account at the end of the month every month from a NAEDO account called SAGEWISE. I did not give anyone my information not did I ask for this debit order.

Since then I have called Absa, been transferred from department to department, been to branches and still no resolve almost 18 months later.

I have called SAGEWISE and they reverse the debit order but since they change the reference number each month, this is a pointless exercise. The problem is with Absa. How could they allow this and not stop it.

Subsequently, Absa have been able to block and reverse single debit orders but this doesn't help as SAGEWISE uses a different reference number each month. Absa seems flippant about this as they say they can't do anything about this. I tell them that this is ***** and may they take is as a ***** case and investigate further. Nothing is happening.

Almost 18 months later, this company is doing as they please with my account and is escalating their debit orders. From once a month to mid month as well and more than one debit order per day.

Not only do I want this to stop. I need my money back. How do I go about stopping this ***** on my account and getting my money back?

To this day, I have tried calling their private investigators who are extremely unhelpful. This one ( ********** 615 - Alson) refuses to help me and says I must go to the branch. The branch says private investigator is the only one that can assist. This other number continuously off the hook ( ********** 153 - Tumelo/Mapule).

Please help me. I'm lost and want my money back.

Case : **********