jT
jean T
1 reviews | Active since Jan 2019
25 May 2021, 18:38
Unauthorized debit order on my account
unauthorizes debit ordrer..........ACB DEBIT:EXTERNAL PF***XX. Every month it's a different amount. From the comments on hellopeter this is Planet fitness but how come the amount is different each month?? and the amount does not reflect the amount on my contract? Why is ABSA not addressing this as there are other users on this site that's experiencing the same issue?
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Absa's replyOfficial
26 May 2021, 10:21Dear Jean Du Toit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply26 May 2021, 10:21
Official
Dear Jean Du Toit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care