GT
Gilbert T
1 reviews | Active since Aug 2018
18 Apr 2020, 12:23
Unauthorized debit order from absa bank
I have loan with absa for 2 years now & not in arrears. My debit order supposed to go on the 1 st of April 2020 but due to insufficient amount it ddnt go throw from FNB. On the 16 April 2020 my absa cheque account was debited unauthorised by absa saying I signed for debit order but not that they can debit my absa account while I thought court said its unconstitutional. Disagree & shame on absa
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Absa's replyOfficial
20 Apr 2020, 08:42Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply20 Apr 2020, 08:42
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd