TL
Theeveshan L

1 reviews | Active since Apr 2015

29 Sept 2018, 15:22

Unauthorized Debit Order from absa

I got an unauthorized debit order that went of without my permission from my account called rccs bos journal jhb of R2000 i called the call center and they advised me the money cannot be traced to which account it was for and that its for a personal loan which i didn't give any authorization for i request my money to be transferd back into my account and this issue dealt with as it is unacceptable and its ********** of absa to debit without any consent from the account holder!

0
Replies (2)
Absa
Absa's reply01 Oct 2018, 11:02
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply01 Oct 2018, 11:03
Official

Hi Theeveshan ,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is*** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,