Unauthorized debit order / ********** investigation

Good day.

Please can someone help

We have been trying to sort this problem out for more than 4 months now and no one able to help

A couple of months ago, we received a credit card that we did not apply for. We told absa that we want to cancel the card, and we cut it up and disposed of the card. Now we are told that we owe R35k and we need to pay it back.

We have gone into the Glen branch, and spoke to the GM there, and we were told that we need to get an affidavit and submit it to Absa, so that the ***** department can investigate as to what happened.

We did exactly that, we have sent the affidavit to Absa, absa *****, and there was 3 other departments as well where we have sent it to.

We have been assured that while the Credit card is under investigation, no debit orders will come off our account as it is under ********** investigation.

But absa is still debiting our account over and over and over again.

We have tried numerous amounts of time to get the debit order reversed as it is not supposed to happen.

We have spent more than 45mins on phone calls to Absa on many occasions, where the ***** department said that the card is under investigation and that no debit orders are to be taken from our Cheque account until we know the outcome of the investigation

We have been into the branch, where we were told that absa will reverse the debit orders for us, but no one is available to do it. We have been told this for more than 4 months now.

I want all debit orders to be reversed Immediately. From the time we reported that we don't have a credit card until now.

No one seems to be able to help us regarding this matter, and we are serious getting fed up with the bull**** (excuse my French, but understand our frustration). We have even been called from the lawyers, demanding payment to be made to the credit card. We even sent them the documents that we had to fill in to ***** department and our affidavit forms, yet you are still debiting our account (which is not legal because we never said that that you can go ahead and do so)

If this matter does not get resolved, I promise you that I will go to the papers and tell them everything that has happened.

Absa's services has dropped to below zero, and the customer service is absolutely horrible.

Please will SOMEONE be able to help? If this issue does not get resolved immediately, and we don't get our money back immediately, you will lose a customer for good. We are fed up with constantly not getting anywhere

I want this issue to be resolved now, and I would please like to have our money reversed back to us NOW, until we know what the outcome is of the investigation.

You will have to contact my wife, this is on her account. ********** 482. Nicole Michelle Rudman.

This matter requires your IMMEDIATE attention please

Thank you and kind regards

Rowland Rudman ********** 547