Unauthorized debit order created
<p>On 10 May 2017 a large sum of money was removed from my account by ABSA. I was informed by ABSA on 11 May that the money was taken in error for another client's home loan account and normally takes 2 to 3 working days to be reversed but in my case should be done immediately as I also bank with ABSA. I called ABSA today, 13 May 2017 and was now informed that it takes 3 to 5 working days to be reversed and that ABSA is sorry, does not work on a Saturday and will try and escalate the problem on Monday morning. </p>
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Replies (4)
Absa's replyOfficial
15 May 2017, 10:22Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 May 2017, 10:22
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
15 May 2017, 12:10Account number ***
's update15 May 2017, 12:10
Reviewer Update
Account number ***
Absa's replyOfficial
15 May 2017, 14:16The home loan account provided is it for you or for another client?
I see the surname differs.
Please clarify for me.
Best regards,
Absa's reply15 May 2017, 14:16
Official
The home loan account provided is it for you or for another client?
I see the surname differs.
Please clarify for me.
Best regards,
's updateReviewer Update
15 May 2017, 14:28Myself, Naicker is my married surname, Siverpersad is my ****en. The money was takenot for account ***. The money has been refunded, however, I still have not been given an explanation of how an error of this magnitude was made.
's update15 May 2017, 14:28
Reviewer Update
Myself, Naicker is my married surname, Siverpersad is my ****en. The money was takenot for account ***. The money has been refunded, however, I still have not been given an explanation of how an error of this magnitude was made.