SD
Siphiwe D
1 reviews | Active since Jun 2009
17 Jun 2020, 08:54
Unauthorized Debit Order
Hi have been calling the call centre for one thing but no verdict to-date. The bank had double debited my loan account in May 2020 of which i informed the bank earlier in May that they'd have to change the debit order date. To top it all, i have been charged a dishonored fee for their first incorrect debit order. When calling the call centre im being informed to wait. Now is the 17th June already, no call, no sms no update of my query.
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Absa's replyOfficial
17 Jun 2020, 12:25Dear Siphiwe Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply17 Jun 2020, 12:25
Official
Dear Siphiwe Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care