CE
Charl E
1 reviews | Active since Sept 2019
27 Jan 2022, 09:59
Unauthorized Debit Order - Absa Bureau Services 1 user
I picked up today that there is an unauthorized debit order going off from my FNB account. The amount is R799.25 and the reference being used is "Absa Bureau Services 1 User".
ABSA straight up refuses to assist. The call center agents can't even speak properly.
I expect real feedback, not some automated **** like see on the other reviews.(See below)
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange Group Customer Care Absa Bank Ltd
Helpful (0)
Replies (5)0
Replies (5)CE
Charl E's updateReviewer Update
27 Jan 2022, 10:48Thank you for the automated message. Exactly what I did not request.
CE
Charl E's update27 Jan 2022, 10:48
Reviewer Update
Thank you for the automated message. Exactly what I did not request.
CE
Charl E's updateReviewer Update
27 Jan 2022, 10:49Your service is beyond terrible. I am so glad I am not banking with you.
CE
Charl E's update27 Jan 2022, 10:49
Reviewer Update
Your service is beyond terrible. I am so glad I am not banking with you.
Absa's replyOfficial
27 Jan 2022, 16:12.
Absa's reply27 Jan 2022, 16:12
Official
.
CE
Charl E's updateReviewer Update
27 Jan 2022, 18:09Is that your response? Just a full stop?
Well done yet again.
Well done yet again.
CE
Charl E's update27 Jan 2022, 18:09
Reviewer Update
Is that your response? Just a full stop?
Well done yet again.
Well done yet again.
Absa's replyOfficial
28 Jan 2022, 17:30Dear customer
FNB will make contact with Absa bank so that the transaction can be investigated further and determine what the debit was for and whether you are the correct customer to be debited.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
FNB will make contact with Absa bank so that the transaction can be investigated further and determine what the debit was for and whether you are the correct customer to be debited.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply28 Jan 2022, 17:30
Official
Dear customer
FNB will make contact with Absa bank so that the transaction can be investigated further and determine what the debit was for and whether you are the correct customer to be debited.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
FNB will make contact with Absa bank so that the transaction can be investigated further and determine what the debit was for and whether you are the correct customer to be debited.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd