Unauthorized debit order

The assistance I have received from Absa to solve a debit order issue I have is unacceptable. On the 26th of September I received a sms about a debit order deduction of R89.00 from my bank account which I had not authorized. The sms advises the source as 'Vigor Vigor1103OG. The number that sent it is: ***. I immediately phoned and spoke to a lady in your ***** department (***who after a while transferred me to your ***number where I had to go through your IVR to get to your Debit Order section while speaking to the lady who answered I was cutoff so I then sent emails to your phisihing section and ***. I have since then sent multiple emails to Absa with no helpful response. I keep receiving the same stupid response over and over again. On Monday evening I eventually was able to reverse the debit order. After a search on the internet I came across a post by another Absa client with the same problem. He mentions that you, Absa, told him the debit order came from an online game Vigor. He had the link in his post. I went to the web page and found a link to the game's support section. I contacted them vial email and was advised that the debit order was not sent by them. I then sent another email to your debit order office requesting them to advise me who the originator of the debit order is. They keep telling me in the various emails they have sent that I must contact the company/person who sent it. I have told them I am unable to do so. In terms of the FICA Act Absa should know who the originator is. Also as this was a new debit order and unlike in the past no-one from Absa contacted me to enquire if it was legitimate. I am tired of dealing with lower-level Absa employees. I now require a senior Absa manager to deal with this. The R40.00 debit order reversal fee is outrageous. I should not have to pay to reverse something that I did not authorize.