Unauthorized Debit Order

I just had an unauthorized debit on my account called Journal debit, after making contact with this **** bank, I was informed that an old cheque account was in arrears and that was the debit, and in my contract, it says they take money from my savings account to recover, bare in mind the cheque account has not been active for the past 4 years, I have been in contact with the recovery teams asking them for the recording of the call when I called in wanting to close the account and the account was not in minus at the time, I want to say to all if you are looking for a decent bank this is not one, they are do unauthorized debits, Customer services are unhelp full and the charges are ridiculous, I have transferred all my savings out this account and moving from this **** bank,