UNAUTHORIZED DEBIT ORDER

Item: Absa
Rating: 1
Author: Bongi N

This morning i got a debit order from a company i have no dealings with . Upon calling the bank (ABSA) they advised it was "South African payment exchange" and they provided their contact details. I researched the company and i have no clue who they are or how they got my details. This is pure *****. I find it quite appalling to have to be the one running around reversing debit orders for something i never even approved. Upon more research i soon found out that i am not the only people who have been ****med by this company. Why are the banks not doing anything about them? How many people need to complain before something is actually done? This is disgraceful really. I don't want this company deducting on my account ever.

Mrs EB Nkowane

Helpful (0)

Replies (2)

Absa's replyOfficial

03 Aug 2018, 16:40

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply03 Aug 2018, 16:40

Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's replyOfficial

05 Aug 2018, 17:02

Good day Mrs Nkowane,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

Absa's reply05 Aug 2018, 17:02

Official

Good day Mrs Nkowane,

Best regards,

UNAUTHORIZED DEBIT ORDER

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