KT
Kgaugelo T

1 reviews | Active since Feb 2018

15 Feb 2018, 07:03

Unauthorized debit order

I had an unauthorized debit order this morning (15/12/2017) REFERENCE AS IT APPEARS ON MY STATEMENT: NAEDO TRACKED DO SHAPRIT /mz023104, R-98.00,this is not the first time such thing happens. İ cant be going to the bank to reverse such things while as I do get charged for reversals which I feel its unfair as some fruadsta decided to hack my accound my account and do as it pleasses with it. And it is unfortunate for me is that i can't reverse it on my online banking as it does not appear. Can you kindly look into this and reverse it. Please do something about this thing of unauthorised debit order they are a pain.

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Replies (1)
Absa
Absa's reply15 Feb 2018, 16:29
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,