Unauthorized Debit Order
<p>I recently found out the is company called Entrech which tried to collect R98.00 twice in one months on my account while there were no funds. I went to absa branch in randburg request assistance was given this number: ********** to contact them and request refund with bank charges. Apparently the is no answer on this number. My concern is why am I being penalise with something I'm not aware of and my bank should be proctecting me from theft and *****. The bank should check my record and see all my debit order schedule when do they occure and compare with the one which is done far apart from my pay day. I don't feel safe anymore with my money and I'm one person who dont give out his personal information over the phone I prefer in writing and face to face exchange information. Call me typical but that how I avoid such incident. </p>
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Absa's replyOfficial
24 Jan 2017, 15:55Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply24 Jan 2017, 15:55
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
25 Jan 2017, 07:41Good Day Nthabiseng
I just received noticification again today alerting me that same company collected R98.00 after i went to absa randburg bank to lay a complain, and i was advised they blocked the company and there will be no more collection but now I see this. As I explain above i don't give my banking details through email and over the phone i prefer face to face interaction. You can provide me with your contact details will call you with absa consultant to give you my personal information.
Highly be advised I'm currently a irrate customer and I'm thinking of closing my account with you guys.
Regards
Mncedisi
's update25 Jan 2017, 07:41
Reviewer Update
Good Day Nthabiseng
I just received noticification again today alerting me that same company collected R98.00 after i went to absa randburg bank to lay a complain, and i was advised they blocked the company and there will be no more collection but now I see this. As I explain above i don't give my banking details through email and over the phone i prefer face to face interaction. You can provide me with your contact details will call you with absa consultant to give you my personal information.
Highly be advised I'm currently a irrate customer and I'm thinking of closing my account with you guys.
Regards
Mncedisi