Unauthorized debit journal processed.

In response to the unauthorized internal journal processed, please note that the code of conduct prescribed in terms of the debt collectors act schedule 5 (2) in the process of collecting a debt, it is significant that the debt collector should contemplate the financial well-being of the client, and that the process of a debt collection shouldn't under no circumstances distress the client.

It can't be conventional that the bank I have consigned my livings with disregard the provisions of the act section 15 (1) (g). I believe that the account has been handed over to third-party for collection and an arrangement has been made with the instructed collector.

Question is who authorized the journal? and what rule was app**** to process the journal. I haven't authorized nor given an instruction for a journal to be processed. It's not right and it can't be accepted the bank has to reverse that journal and apologize for the distress I have suffered.

I haven't given any instruction for a journal to be processed, that journal it has to be reserved immediately upon the receipt of this complaint, an arrangement has been made with the assigned collector, the bank has to follow the correct procedure.

I request the amount debited to be paid over back into the account debited immediately.