Unauthorized debit

Absa has promised their clients that any ********** activities on your account will be reversed. On the 25th March R733 was debited out of my account, I went into the bank and the bank returned the money and canceled my card. On the 28th March the bank allowed another transaction. Of R729 to be paid back to the the company that debited my account. The bank now refuses to return the money claiming I clicked the link which is absolute ****. The bank should be the ones to investigate. I then managed to track down the company. The company hkcrews. Com will return the money only to the card number that was used and not the account number but the bank has issued a new card and the numbers are different. Absa refuses to help and I feel this is disgusting on absa side as they should protect their clients. I want my money! Everytime I call they put me through to a different department and promise to call me back but never do. Even thou it a ********** transaction on my account and the company wants to return the money the bank should allow or make sure its returned even thou the card number is different. I will never open or advise anyone to use absa.