UNAUTHORIZED DEBIT ABSA COLLECTIONS

I have a personal loan with ABSA and over the last few months my account has gone into arrears due to financial reasons. I have spoken to your death collectors a few times and advised them that i can start making payment from end of July 2025 and i can pay a minimum of R500 per month for the next 4 months and by then i will be able to settle and pay the arrears up in full. On Saturday the 19/07/2025 you debited my account without my permission and without advising me or calling me or messaging me or emailing me so basically you made an unauthorized debit of R6800 0n my account. That money was for my wifes medical bills that you took without my permission!! So i would like that money refunded to me with immediate effect before this escalates even further?

Your call center staff from the collections department have a dont care attitude and they not willing to assist in anyway whatsoever its not like i expected any more of them its disgusting the way your staff treat your clients. You talk about your story matters yet this is the service and dont care attitude we get from your loving bank and ABSA employees.

Please refund that money immediately as this was not yours to debit and i will stick by my arrangement of paying monthly like i advised your useless attorneys that you have to collect.

DONT TELL ME BULL**** ABOUT NO ARRANAGMENT BECAUSE I SPOKE TO THOSE ATTORNEYS MORE THAN ONCE REGARDING THE SITUATION.

IF THIS IS NOT FIXED CONSIDER THIS ACCOUNT CANCELLED I WILL MOVE MY INCOME TO ANOTHER SERVICE PROVIDER AND I WILL NOT PAY YOU GUYS A CENT MOVING FOWARD FOR BEING *******!!!