AO
Adele O

1 reviews | Active since Oct 2014

27 Jun 2023, 10:45

UNAUTHORIZED DEBICHECK ON MY ACCOUNT, HOW?????

Had an UNAUTHORIZED Debicheck go off my account which I did NOT authorize, According to ABSA you cannot reverse a debicheck, but I want to know WHY? and HOW? So this means that anyone that has your banking details can put a debicheck on your account without you authorizing it. That is scary. When you go to the bank (Brackenfell branch) NOBODY can tell you who authorized the debicheck and they cant reverse it either? Isnt that the same as ***** or theft? I demand answers. I will also not be paying the bounced debit order fees as there isnt any money in that account in the first place. Now ABSA wants the debit order that came back's bank charges from me? They can do as they wish. Will take this matter to the Ombudsman if I have to.

0
Replies (5)
Absa
Absa's reply27 Jun 2023, 11:54
Official
Dear Adele Odendaal Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
AO
Adele O's update28 Jun 2023, 11:32
Reviewer Update
Thank you so much. I have been contacted and ABSA is busy investigating. Very fast response. Appreciate it.
Absa
Absa's reply28 Jun 2023, 12:24
Official
Dear Adele Odendaal Thank you for your posting.

Kind regards,Group Customer CareRezona Louw
AO
Adele O's update10 Jul 2023, 12:14
Reviewer Update
Still not resolved though. Nothing that ABSA can do about the unauthorized debicheck that was put through without my permission. Still cant close my account because of the returned debit order fees. Refuse to pay any fees.
Absa
Absa's reply10 Jul 2023, 12:46
Official
Dear Adele Odendaal Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Group Customer CareRezona Louw