RL
Reinhardt L

1 reviews | Active since Mar 2012

29 Jul 2022, 13:27

Unauthorized contact

Someone from their call centre contacted me (claimed), in fact tried x4 times during the day, to sell me credit, I'm not a client, and have never contacted them for credit. Only gave her name 'Portia', and would not give me a telephone number of the name of her supervisor so I could verify that it was not a bogus call. Very poor showing from Absa. they should be reported to the Regulator for having my detail without my knowledge and approval.

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Replies (1)
Absa
Absa's reply29 Jul 2022, 18:06
Official
Dear Reinhardt Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care