1 reviews | Active since Sept 2016

31 May 2017, 12:49

Unauthorized and ********** debit order

<p>While reviewing my online bank statement , I noticed a debit order of R95.00 which used my ID number as a reference. I immediately contacted my bank to alert them of this incident as well as ascertain who debited the money and to reverse the funds back into my account. </p> <p>My bank informed that a company called ABSA South Africa Payments was responsible for the unauthorised transaction and furnished me with their contact details as well as a reference number. I immediately called the number my bank provided me, but I failed to get through to them. I then went to Truecaller to try and see who the number belongs to. I then received information that the number belongs to Jeremi Debruin. Firtsly, I dont know if this person has any affiliations with ABSA or not but I have never signed any contract nor ever furnished my banking details to him or his company. </p> <p>I have no idea where my banking details were obtained from, but I am sure not going to take this matter lying down. </p>

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Replies (1)
Absa
Absa's reply31 May 2017, 14:21
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd