Unauthorised vouchers dated 26/04/2025

I’m so disappointed on how *********** absa staff failed to resolve my query .I was even thinking of switching my salary but after this ai .After this query is resolved I’m closing this account.Called the digital team on the 26th queried unauthorised voucher that were debited in the early mornings from my account. The lady who was assisting me advised that they are aware of the incident and the team is busy refunding affected customers. She assured me that I will be refunded before the end of business after I told her that I have to use the funds for my car insurance . Called again the 27th I was told I was misinformed however I will be refunded he just don’t know when. Call again this morning the same department I was transferred to the rewards team that dealing with the issue, spoke to Caroline Thuse who seemed to be confused about my query, She then told me she is transferring me to general enquiries which is the team that will credit my account . Spoke to Lerato Serethi who told me that she is putting me through to the action line that team will definitely credit my account only to find out she was putting me through to the complains team . Tshepang Diole said she is logging a case for me like what is that I have to wait until the 6/05/2025 as per the sms.