HL
Heleen L

1 reviews | Active since May 2009

11 Dec 2016, 07:54

Unauthorised transactions

<p>Since October, ABSA has been taking R3500 from my bank account each month (I am with another bank) for Vehicle Finance, which I don't have with them.</p> <p> </p> <p>Each month, I have to call my bank to reverse it. My bank has been trying to find the root cause of the monthly ABSA theft attempt, with ABSA not helping. </p> <p> </p> <p> Now, they suddenly decided to do a double debit order this month, the most recent one on a Sunday. I called ABSA myself and was informed that I should call the VF department. But, they are only available during working hours. So they can take my money on a Sunday, but not return it on Sunday.</p> <p> </p> <p>What if I required this ****** money urgently?????</p> <p> </p> <p> </p>

0
Replies (1)
Absa
Absa's reply12 Dec 2016, 10:47
Official

Dear Heleen

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,