MM
Mzimkhulu M
1 reviews | Active since Dec 2022
09 Nov 2024, 14:40
Unauthorised policy cancellation
I just received an email with a letter notifying me of my policy cancellation effective 01/12/2024. The letter indicates that the cancellation was initiated by me and I did not cancel my policy.
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Replies (2)
Absa's replyOfficial
11 Nov 2024, 11:42Dear Mzimkhulu Mnyakama, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply11 Nov 2024, 11:42
Official
Dear Mzimkhulu Mnyakama, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's replyOfficial
12 Nov 2024, 15:31Dear Andawl, Kindly ignore the policy cancellation email, letter or SMS sent to you in error on 09/11/2024. Your policy remains intact and you are covered. We apologise for any inconvenience caused. From Marvellus Chauke.
Best regards,
Absa's reply12 Nov 2024, 15:31
Official
Dear Andawl, Kindly ignore the policy cancellation email, letter or SMS sent to you in error on 09/11/2024. Your policy remains intact and you are covered. We apologise for any inconvenience caused. From Marvellus Chauke.
Best regards,