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Stephinah K

1 reviews | Active since Jul 2017

26 Jun 2020, 09:04

UNAUTHORISED PAYMENT RELIEF /FORCED DOWN MY THROAT/I REJECTED THE OFFER

ABSA I WILL EXPOSE YOU ,I WILL GO ALL OVER THE SOCIAL MEDIA TO EXPOSE THE ***** THAT YOU WANT TO COMMIT ON MY PERSONAL LOAD ACCOUNT ….***

I have a personal loan with ABSA from 2019 everything was going well with my debit orders until the 25-06-2020 ,ABSA send me a payment relief message of 3 months in APRIL 2020 when the lock down started and I enquired about the terms and conditions …….only to find out that if they offer me a 3 months relief they will extend my payment period with 8 months instead of 3 months ….and then I DECLINED /I REJECTED the offer ….followed by 2 agents who called me in 2 different occasions to still offer me the relief 1 called in April and I still rejected and the other one called the beginning of May and I still rejected …….I asked ABSA to continue debiting my account of which they did ….I WAS DEBITED ON THE 25-04-2020 AND ALSO ON THE 25-05-2020 BUT ….FROM NOWHERE ABSA DECIDED THAT THEY WILL FORCE THE PAYMENT RELIEF UP MY THROAT AND NOT DEBIT ME IN JUNE ….FOR WHAT REASONS AM NOT SURE …...SO TODAY I CALLED THEM AND SPOKE TO NICOLE JACOBS AND SHE SAID SHE HAS CANCELLED THE RELIEF AND WILL SET UP THE DEBIT ORDER TO GO OFF MY BANK ACCOUNT ON THE 01-07-2020 ….AM WRITTNG THIS AS PROOF THAT I SPOKE TO THEM AND WANT TO MAKE SURE THAT THEY HONOUR THEIR PROMISE TO CANCEL THE PAYMENT RELIEF AND CONTINUE TO DEBIT MY ACCOUNT MONTHLY …………...ABSA BANK WANTS TO COMMIT ***** ON MY ACCOUNT JUST BECAUSE I HAVE A LOAN WITH THEM

0
Replies (8)
Absa
Absa's reply26 Jun 2020, 13:01
Official
Dear Stephinah Kgasi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care
SK
Stephinah K's update26 Jun 2020, 13:09
Reviewer Update
Thank you for your response …...I just want ABSA to debit my account for the 25-06-2020 and not force me to take a payment relief ....am not interested in the relief pls ….take your money in my account I left it there for you to debit ...that's all am asking for …..I have never requested for any RELIEF …...If I wanted a relief I could have taken it during the lock down not now when the government eased things …..PLS TAKE YOUR MONEY FOR JUNE 2020 DEBIT ORDER
Absa
Absa's reply26 Jun 2020, 13:54
Official
Dear Stephinah Kgasi Thank you for your posting.

We are busy with the investigation on your matter and will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care
SK
Stephinah K's update08 Jul 2020, 08:53
Reviewer Update
GOOD DAY Rezona Louw FROM ABSA BANK

IF YOU CAN PLEASE EXPLAIN TO ME WHY IS MY PERSONAL LOADN ACCOUNT HANDED OVER TO THE NORTON LAMBRIANOS ATTORNEYS .......I HAVE NEVER SKIPPED A PAYMENT SINCE I TOOK A LOAN WITH YOU GUYS NOW THIS IS GETTING OUT OF HAND .........ABSA IS THE ONE THAT DECIDED NOT TO DEBIT MONEY FROM MY BANK ACC ON THE 25-06-2020 AND I CALLED YOU GUYS ONLY FOR THE DEBIT ORDER TO GO OFF ON THE 01-07-2020 ..........NOW I RECEIVE MESSAGES FROM THE ATTORNEYS .......YOU WANTED TO COMMIT ***** ON MY ACCOUNT BY PUTTING ME ON THE PAYMENT RELIEF SO YOU CAN EXTENED MY REPAYMENT PERIOD SO YOU FAILED AND NOW YOU HANDING ME OVER TO THE ATTORNEYS SO YOU CAN MESS UP MY CREDIT SCORE AND COLLECT MORE FROM ME ......PLEASE SORT OUT THIS MESS PLEASE .......AM GOING TO HAVE TO TAKE IT UP WITH OMBUDSMAN ...I HAVE ALL THE PROOF THAT I PAY MONTHLY ...........I EVEN CALLED THE LAWYERS THEY WERE ALSO SO SURPRISED AS TO WHY AM I HANDED OVER .
SK
Stephinah K's update08 Jul 2020, 08:55
Reviewer Update
AM NOW SO TIRED OF FIGHTING WITH ABSA FOR SOMETHING THAT I KNOW NOTHING ABOUT ...........PLEASE STOP MESSING UP MY CREDIT SCORE ...AM NOT A BAD PAYER I HAVE BEEN PAYING YOU MONTHLY WITHOUT ANY ISSUES SO NOW WHY ARE YOU MESSING UP MY CREDIT SCORE ............WHY AM I HANDED OVER TO THE ATTORNEYS
SK
Stephinah K's update08 Jul 2020, 08:59
Reviewer Update
IF I WANTED TO TAKE A PAYMENT RELIEF I COULD HAVE TAKEN IT IN APRIL/MAY WHY SHOULD I TAKE IT IN JUNE WHEN THE LOCKDOWN RESTRICTIONS HAS BEEN LIFTED AND PEOPLE ARE GOING BACK TO WORK .....I HAVE BEEN WORKING ROM HOME AND I HAVE NEVER ASKED FOR A PAYMENT RELIEF ..........YOU HANDING ME OVER TO THE ATTORNEYS JUST BECAUSE I REFUSED TO TAKE YOUR PAYMENT RELIEF SO YOU CAN ADD 8 MORE MONTHS ON MY PERSONAL LOAN REPAYMENT PERIOD ..........AND I REJECTED THAT
SK
Stephinah K's update08 Jul 2020, 09:02
Reviewer Update
AND THIS NUMBER IS JUST USELESS *** when ever you call it it gives you options to choose and it will end by saying we are waiting for your mobile phone conmfirmation request pin which will never be send to my phone i waited for more than an hour to recieve that request and nothing came through....only to end the by saying the system is experiencing technical issues and the call will be dropped
Absa
Absa's reply08 Jul 2020, 12:40
Official
Dear Stephinah Kgasi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***7  Kind regards,Rezona Louw Group Customer Care