Unauthorised International Debit & Funds on Hold

On 26th of March 26, an amount of R513.00 was debited from my account following a prior once-off payment of R18.00 made to an online service. This subsequent charge was not clearly authorised and has been disputed.

I immediately reported the matter to ABSA *****, and I was provided with reference number ***. The merchant has since confirmed in writing that the R513.00 transaction was reversed. However, the amount is still reflecting on my account as an uncleared/pending transaction.

I have already contacted ABSA and was instructed to email the authorisation department to release the hold. This has been done, but to date I have received no response and no resolution.

This delay is unacceptable.

Please take note of the following:

The merchant has confirmed reversal of the funds The amount is still being held as an authorisation on my account This matter was reported immediately and remains unresolved

I therefore request the following as a matter of urgency:

Immediate confirmation of when the authorisation hold will be released. Confirmation that no further debits will be processed from this merchant Clarification on why no response has been received from the authorisation department

Kindly treat this as a formal complaint and urgent request for resolution.