Unauthorised deduction of short term Insurance

I never approved the short-term insurance, nor did I receive any documentation to review or sign before the insurance was allegedly activated. I merely made an online enquiry on my Banking App At no stage did I give my consent to proceed with the insurance.

Furthermore, the amount now being charged is totally different from the amount quoted during my enquiry. The amount initially displayed was significantly lower, and I was never provided with any documentation explaining the actual premium or the terms and conditions of this insurance.

I find it completely unacceptable that ABSA is now demanding a cancellation fee for an insurance policy that I never knowingly agreed to in the first place. It has been 10 days and no answer or reversal of the amount deducted.