Unauthorised deduction for VAS PACK PURCHASE

I had an amount of R59 deducted from my bank account on 01 November and immediately raised the query with Absa complaints. It is now 5 weeks later and on 01 December it went off my account again!!<br> The mails are automated and give standard responses and no one has done anything constructively about this complaint. I have not authorized any deduction of this nature and in fact have been working outside of the country for the past 11 years - so not sure origin of this deduction and what it is for! Just says VAS PACK PURCHASE with a long number.<br> Poor service from Absa just continues and people need to be aware that ABSA is not serious about handling of complaints and the buck is just passed around and around and .....<br> <br> Would appreciate if it could be attended to by someone