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AM
Athuto M

1 reviews | Active since Nov 2017

04 Sept 2018, 14:41

Unauthorised debits!! Wizzard 24/7

I received an sms about a debit order on my card for R124.50 from wizzard 24/7. I never authorised this debit order, I do not know who they are. I have no business with them.I have been banking with absa for years and expect my money and data to be protected. How do you allow anuthorised debits on my card without my knowledge? Kindly rectify this and note I will not pay for a reversal. If this is not done within the next 24hours. I will gladly move my business elsewhere. I am not falling for no ****.

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Replies (4)
AM
Athuto M's update04 Sept 2018, 15:16
Reviewer Update
I have called your call centre and been sent from one department to the other without any help. Should this debit go through. I am switching to a more reliable bank. I work too hard to feed ********.
Absa
Absa's reply05 Sept 2018, 12:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply05 Sept 2018, 12:50
Official

Hi Mmathuto Tsotetsi,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,

Absa
Absa's reply05 Sept 2018, 13:18
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,