LM
Lethabo M

1 reviews | Active since Dec 2012

26 Oct 2015, 10:19

Unauthorised Debit Orders reversals charged to Acc

Good day, I have just reversed another unauthorised debit order going off in my cheque account in less than a month apart. The following is their details:<br> 25/09/2015 - Naedo Track DO Disp TLG/TG250915S1323 R99.00<br> 15/10/2015 - Naedo Track DO Disp TTMS/TT25884 R129.99<br> I'm getting tired with having to reverse these debit orders from my account and doing a stop payment and only to have the same company changing only their reference numbers on the debit order. I informed by the Enquiries Clerk (Christina Kunene) who assisted me at Quagga ABSA that I will be charged R27 for this reversal. Kindly charge this amount to the bank that is debiting my account and not include this in my monthly Admin. Fees. If you can't do that, then don't process a journal to charge me. Furthermore, is there no process that is in ABSA that I can notify them of all my authorised monthly debit orders and any debit orders not instructed by me to ABSA should not be allowed to deduct in my account?<br>

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Replies (1)
Absa
Absa's reply26 Oct 2015, 14:20
Official
Hello kingzo8718,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd