Unauthorised debit orders on my account

I cannot begin to express the utter frustration I've experienced with this bank. First of all I need you to note that you've been my bank since my student days and I've been faithful since however the service or lack there of that I've experienced in the past 2 days has led me to seek an alternative bank and mind you I've already started the process of moving my accounts. 1stly an unauthorized debit order went off yesterday for R98.00 and when I queried this with the call center I was advised to go to a branch to have this reversed as it was a Naedo debit order and they did not have authority to reverse those...I mean what utter BS!!! Needless to say I went to branch and the debit order was reversed however to my dismay I woke up to another unauthorized debit order today for R89.00 and the scariest thing is this one had my ID number as a reference. Anyways I decided to take this up with one of the consultants as I was very unhappy about the fact that I would be charged for both these unauthorized transactions, and his response was " Absa is not the only bank affected by this" Like REALLY....YOU DON'T CARE THAT MUCH?????? ANYWAYS PROCEED TO CLOSE MY ACCOUNT AS I AM MOVING TO YOUR COMPETITOR FNB AND MAYBE THEY WILL CARE A LITTLE MORE!!!! PS Maybe its time you guys upgraded your systems as you claim not to be able to block transaction other than using the reference which is futile as these ********** change references and amounts hourly.