Unauthorised Debit orders for 12 months. Bank cant help

<p>I have unauthorised debit orders going off my account from Feb 2016. Debit orders are to Telkom.</p> <p>My lovely *********** bank cant assist for the last 12 months, and it seems as if they dont care.</p> <p> </p> <p>The ony answer I get is that the bank does not have control over my personal contracts. FFS</p> <p>Why do they collect banking fees from me if they cannot administer my account after the problem has been reported more than 20 times?</p> <p>It seems as if the poor service from the state sector is filtering through to the private sector</p> <p> </p>