Unauthorised Debit orders

It is astonishing how a banking institution can allow these ******** activities to happen under their watch. How does a bank allow a third party to debit your account without your authorisation. When you question Absa as to where the debit order comes from they give you a number where you get no help from. When you ask them to stop the debit order in question the conultants inform you they cant. You can allow the debit order to be pulled but you cannot stop it when asked for on my personal account. I wil be looking to close my account i hvae held with the bank from 1997 and move to FNB as this is shocking service and banking practises. I will be visiting my branch tomorrow again to move my accounts to another institution as ABSA are failing miserably and to think they would need to restore customer confidence after the debacles of the past years and as resent as this year with the pulling out of Barclays. I expect to receive feedback today on how this matter will be addressed moving forward or I will have to get the ombudsmon involved.