Unauthorised Debit Order reversal fees

I recently ported my account from a cheque account to a savings account and I was charged a dispute fee for reversing an unauthorised debit order against my account. I have an internet banking profile, and after calling the call centre to ask why these debit order do not show on the "Stop or Reverse Payments" page, I was told that the unauthorised debit order do not show and I must go to the branch. This is the opposite of what is on your website which reads: "Yes, the unauthorised debit order can be disputed with same day reversal if disputed within 40 days after the debit or thereafter with possible reversal within 30 days if a legitimate mandate cannot be produced by the collector. Absa customers can reverse their debit orders by either visiting a branch or by simply logging on to Absa Online for a more convenient, self-help solution at no cost since this service is offered free of charge." These debit orders go off more than once a month sometimes on my account, does this mean I will now continue to lose money?