Unauthorised debit order for an old never used bank account.

In 2019 I opened an ABSA bank account online and promised to have my card couriered to me. However, I never received my card and even sent emails to ABSA regarding the account and card.

I ultimately opened a Nedbank account and have been using it ever since. In July 2022 I opened a new bank account with ABSA and had my salary deposited into the account in the same month. 3 Years later after opening a different account, my account was debited an amount of R500.00 and when I enquired about it, I was told that it was due to the old account areas, so they had to debit the money from my new account.

That is ********. I never received the card to start using the account and moreover, I never transacted from that old account, but ABSA has the audacity to debit my account and accordingly for arrears which has prescribed according to the prescription Act. Moreover, it was not even debt, but a failure by ABSA to honor their obligation to deliver my card.

ABSA does not adhere to any banking standards and regulations. I went to the branch and the consultant made a phone call to the collections department. I spoke to Perrine who said I will not get my money back and she does care about the banking standards. I told her that I did even transact on the account; moreover, the branch consultant indicated that it is not correct for the collection to debit my account without authorization, especially for areas that are for a different bank account.

She said she will not reverse the debit order. How much so for ********ity?

Please return my money before I report this matter to the banking ombudsman