UNAUTHORISED DEBIT ORDER BY ABSA

I NOTICED A MONTHLY DIRECT DEBIT ON MY CHEQUE ACCOUNT MADE BY ABSA FOR DRAGONPASS. THIS DEDUCTION WAS INITIATED BY ABSA WITHOUT MY PERMISSION. AFTER 5 DIFFERENT CALLS TO DIFFERENCT 0860 NUMBERS I WAS TOLD BY NELISIWE NTHEMBU THAT THIS WAS AN ERROR ON ABSA'S SIDE AND I WOULD BE REFUNDED IN 7-14 WORKING DAYS - THEY HAVE BEEN DEDUCTING THE AMOUNT SINCE DECEMBER. I ALSO ASKED TO BE REIMBURSED THE INTEREST WHICH SHE COULDNT CONFIRM I WOULD GET A REFUND FOR. THERE WAS ANOTHER DEDUCTION FOR R57 FOR A \LEDGER\" TRANSACTION WHICH NOBODY COULD EXPLAIN. I AM YET TO GET FEEDBACK REGARDING THIS. EACH CONSULTANT YOU SPEAK TO GIVES YOU ANOTHER NUMBER TO CONTACT OR TRANSFERS YOU BACK TO SWITCHBOARD. I SPOKE TO ANOTHER CONSULTANT FAEEQ WHO WAS ALSO UNABLE TO ASSIST AND YET AGAIN GAVE ME ANOTHER 0860 NUMBER TO PHONE. I NOW HAVE 2 REFERENCE NUMBERS AND AM STILL OUT OF POCKET DUE TO ABSA THINKING THAT THEY CAN JUST DO WHATEVER THEY WANT WITH MY ACCOUNT! I WILL SOON BE EXPOLORING OTHER BANKS - ABSA'S SERVICE IS APPALLING!"