UNAUTHORISED DEBIT ORDER APPROVED BY ABSA RETAIL BANK

Subject: Unauthorized Debit Order - Reference Numbers C-***1 and C-***9

Dear Absa,

I am writing to express my extreme disappointment and concern regarding an unauthorized debit order of R767.00 from Metropolit. I received a text message confirming this transaction, despite never authorizing or agreeing to any such mandate.

I have reviewed the information provided in reference numbers C-***1 and C-***9, and I am deeply troubled by Absa's position on this matter. It is unacceptable that a financial institution would process a transaction without explicit authorization from its client.

I kindly request the following:

Immediate Investigation: A thorough investigation into how this unauthorized debit order was processed. Reversal of the Transaction: Immediate reversal of the unauthorized debit order of R767.00 from Metropolit. Removal of Metropolit from My Profile: Removal of Metropolit as an authorized debit order recipient from my Absa account. Strengthening of Security Measures: Implementation of stricter security measures to prevent similar unauthorized transactions from occurring in the future. I believe that Absa has a responsibility to protect its clients' financial interests and to ensure that all transactions are authorized. By failing to prevent this unauthorized debit order, Absa has compromised my trust and security.

I trust that you will take immediate action to resolve this issue and prevent any future occurrences. I look forward to a prompt and satisfactory resolution.