SA
Simone A

1 reviews | Active since Sept 2016

28 Sept 2016, 09:12

UNAUTHORISED DEBIT ORDER AND THEN BEING PUT ON HOLD WHEN REPORTING IT

<p>an unauthorised debit order went off my account a couple of months ago. i phoned ABSA and they took it off and stopped it. Yesterday another one tried to go off again. This morning when i phoned ABSA complaints department they told me that they can put a stop on it for 6 months, which doesnt help because whoever it is still has my account number, and CAN authorise a debit order without my knowledge or signature.</p> <p> </p> <p>I then said that this is not good enough, i am going to worry every month whether they're decided to try my account again and that there has to be a better solution. i was then put on hold for half an hour, nobody reported baclk to me to give an update on what it was that they were doing or anything. i ended up putting down, and i'm now considering closing my account and going to another bank.</p>

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Replies (1)
Absa
Absa's reply28 Sept 2016, 13:59
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd