LM
Lethabo M

1 reviews | Active since Dec 2012

18 Dec 2018, 11:18

Unauthorised Debit Order and ABSA charging reversal fees for dubious debit orders

Kindly note that i reversed the following unauthorised debit order: IGA INVEST R98.00 IGA504791 The consultant at Rustenburg branch informed me that ABSA will be charging me R36.00 bank charge for the reversal. Customer Complaints should reverse this charge from my account or i will continue lambasting the inefficiency of ABSA system to deter such debit orders from their system. Kindly note that PASA has mandated all TOP 5 banks to refrain from charging customers charges for these dubious debit orders. Furthermore, we have logged a case with CQLS (Case# ********** 3) to investigate this company as no authority was given by me and report this company to BankServ to be removed from the banking system. Furthermore, this same company i have complained previously as dubious company deducting in my mother's Capitec account and dealt with Vanessa Crowe (Specialist Case Manager) in ABSA to resolve that complaint. This same company has now moved into my ABSA bank account to *******ly deduct money. ABSA should implement the DebiCheck system for clients to first approve any new debit orders. I'll be monitory my bank charges statement for December and January and hope not see any unusual charges other the normal management fees. Kindly reverse this charge made by the Rustenburg ABSA (inside town) and investigate this dubious company.

0
Replies (1)
Absa
Absa's reply18 Dec 2018, 14:33
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
 
 Kind regards
 Claudette Lewis
 Group Customer Care
 Absa Bank Ltd