BS
Bra_G Senekal
1 reviews | Active since Sept 2016
05 Aug 2020, 12:00
Unauthorised debit order
Still awaiting feedback on case number C-***6 regarding unauthorised debit order of over R3 500 that Absa actioned without my knowledge or consent.
I've been with Absa for nearly 18 years, but at this stage I'm considering moving my banking elsewhere due to poor service and breach of trust.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
05 Aug 2020, 13:19Dear GS Senekal, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply05 Aug 2020, 13:19
Official
Dear GS Senekal, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
BS
Bra_G Senekal's updateReviewer Update
07 Aug 2020, 11:02Good day, Basani
I was impressed with your quick response to this review. Unfortunately a quick response does not mean a satisfactory one. After more than 48 hours I still await your answers to my initial queries, which were unanswered.
Surely the client should determine when a query is resolved?
In all honesty your own feedback has given me even greater cause for concern regarding Absa's due diligence with the funds I've entrusted to you and for which I pay monthly fees.
How can Absa allow third parties to load debit orders on my account without my consent? Isn't that exactly what your DebiCheck service is for? I find it shocking that a third party can load a debit order of thousands of rands without the banking client's approval.
Without checking the debit order with me, you've created headache and inconvenience for me, for now I have to dispute the matter with Absa as well as Telkom (the latter of which is a nightmare in and of itself) - and I have to pay fees for reversal of the debit order that I did not initiate or approve.
Please advise soonest, as I'm considering reverting to the applicable regulators and taking my business elsewhere.
I was impressed with your quick response to this review. Unfortunately a quick response does not mean a satisfactory one. After more than 48 hours I still await your answers to my initial queries, which were unanswered.
Surely the client should determine when a query is resolved?
In all honesty your own feedback has given me even greater cause for concern regarding Absa's due diligence with the funds I've entrusted to you and for which I pay monthly fees.
How can Absa allow third parties to load debit orders on my account without my consent? Isn't that exactly what your DebiCheck service is for? I find it shocking that a third party can load a debit order of thousands of rands without the banking client's approval.
Without checking the debit order with me, you've created headache and inconvenience for me, for now I have to dispute the matter with Absa as well as Telkom (the latter of which is a nightmare in and of itself) - and I have to pay fees for reversal of the debit order that I did not initiate or approve.
Please advise soonest, as I'm considering reverting to the applicable regulators and taking my business elsewhere.
BS
Bra_G Senekal's update07 Aug 2020, 11:02
Reviewer Update
Good day, Basani
I was impressed with your quick response to this review. Unfortunately a quick response does not mean a satisfactory one. After more than 48 hours I still await your answers to my initial queries, which were unanswered.
Surely the client should determine when a query is resolved?
In all honesty your own feedback has given me even greater cause for concern regarding Absa's due diligence with the funds I've entrusted to you and for which I pay monthly fees.
How can Absa allow third parties to load debit orders on my account without my consent? Isn't that exactly what your DebiCheck service is for? I find it shocking that a third party can load a debit order of thousands of rands without the banking client's approval.
Without checking the debit order with me, you've created headache and inconvenience for me, for now I have to dispute the matter with Absa as well as Telkom (the latter of which is a nightmare in and of itself) - and I have to pay fees for reversal of the debit order that I did not initiate or approve.
Please advise soonest, as I'm considering reverting to the applicable regulators and taking my business elsewhere.
I was impressed with your quick response to this review. Unfortunately a quick response does not mean a satisfactory one. After more than 48 hours I still await your answers to my initial queries, which were unanswered.
Surely the client should determine when a query is resolved?
In all honesty your own feedback has given me even greater cause for concern regarding Absa's due diligence with the funds I've entrusted to you and for which I pay monthly fees.
How can Absa allow third parties to load debit orders on my account without my consent? Isn't that exactly what your DebiCheck service is for? I find it shocking that a third party can load a debit order of thousands of rands without the banking client's approval.
Without checking the debit order with me, you've created headache and inconvenience for me, for now I have to dispute the matter with Absa as well as Telkom (the latter of which is a nightmare in and of itself) - and I have to pay fees for reversal of the debit order that I did not initiate or approve.
Please advise soonest, as I'm considering reverting to the applicable regulators and taking my business elsewhere.