LR
Lee-Ann Rossouw

1 reviews | Active since Jul 2011

04 Oct 2016, 11:22

Unauthorised Debit Order

<p>ABSA placed a debit order on my account - **********ly as it is an internal debit from ABSA to my ABSA cheque account . I have now been holding for 21.35 minutes to speak to someone who can help me. Now I am at holding for consultant no. 5. Capitec is calling .....</p>

0
Replies (4)
Absa
Absa's reply04 Oct 2016, 14:59
Official

Dear Lee-Ann

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

LR
Lee-Ann Rossouw's update06 Oct 2016, 10:21
Reviewer Update

Hi, nobody has been in touch yet. 4 days and waiting ........

Absa
Absa's reply06 Oct 2016, 16:08
Official

Dear Lee Ann

I have been trying to make contact with you but each time your phone is engaged. Please advise when i can call you.

Apologies for the inconvenience

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

LR
Lee-Ann Rossouw's update07 Oct 2016, 08:08
Reviewer Update

Hi,

I have not received any messages from anyone at ABSA (if my phone is engaged its been set up to go through to voicemail) so I wonder why you have not left a message to at least indicate to me that someone is indeed trying to contact me. I am available between 5:30 and 2:30.